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Trust is the foundation of any partnership and Westpac recognises that building deep relationships between its aggregator and broker partners is critical, Tony MacRae general manager at Westpac Mortgage Broker Distribution has said.

Speaking to the MortgageMix, MacRae said one of the things Westpac does well is keep a "local approach" to building partnerships with its brokers, local retail teams and BDMs.

"Simply, robust engagement is held at every touch point of our partners businesses and regular feedback is proactively taken both from national and state levels."

He said this approach helps to clearly understand what drives Westpac's broker and aggregator partners.
 
MacRae's comments follow suggestions earlier in the week that the future of the entire aggregation discipline should come under closer scrutiny, in the wake of the Refund collapse.

Separately, Troy Phillips director at mortgage and finance manager FirstPoint said aggregators are now major players and need to be regulated in terms of the role they play.

About trust, Westpac walked the talk this time around by being the first of the majors to move after the RBA cut interest rates yesterday - officially cutting its standard variable home loan rate by 25pbs only moments after the announcement.  

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