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Refund aggregator Choice Aggregation Services has said its current focus is on the plight of the individual Refund franchisees, putting other criticisms of the controversial mortgage brokerages business model and corporate identity aside.

But, in the wake of news that SV Partners - the administrator appointed to manage Refund Home Loans - has again failed to pay commissions due to franchisees, CEO Stephen Moore said the longer it now takes to finalise the matter the more uncertain the outcome becomes.

Speaking to the MortgageMix, Moore confirmed that Choice has been in regular contact with the administrators.

"We have sent various communications to them; seeking both confirmation that the brokers will be paid, and direction regarding the outcome of the administration process," he added.  

"We are most concerned about the brokers who are doing it tough at the moment, and are strongly encouraging the administrators to act in the best interests of franchisees," Moore said.   

About communications to the franchisees, he said Choice has been in constant contact with them from the start.

In addition to providing them with regular updates, the aggregator is encouraging the Refund brokers to get independent legal advice - and to not make rash decisions.

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